Survey form listening answers
Section 1: CUSTOMER SATISFACTION SURVEYA Phân tích câu hỏi Show
Customer Satisfaction Survey (Khảo sát sự hài lòng của khách hàng) Customer details Name: Sophie Bird Occupation: (1) >Cần 1 noun liên quan đến nghề nghiệp Reason for travel today: (2) >Cần 1 noun liên quan lý do đi du lịch Journey information Name of station returning to: (3) >Cần 1 tên riêng Type of ticket purchased: standard (4) ticket >Cần tên 1 loại vé Cost of ticket: (5) £ >Cần 1 số là giá vé When ticket was purchased: yesterday Where ticket was bought: (6) >Cần 1 noun liên quan đến địa chỉ mua vé Satisfaction with journey: Most satisfied with: the wifi Least satisfied with: the (7) this morning >Cần 1 noun liên quan đến thứ cảm thấy ít hài lòng nhất. Satisfaction with station facilities Most satisfied with: how much (8) was provided >Cần 1 noun liên quan đến thứ cảm thấy hài lòng nhất. Least satisfied with: lack of seats, particularly on the (9) >Cần 1 noun Neither satisfied nor dissatisfied with: the (10) available >Cần 1 noun B Giải thích đáp án Man: Hello. Do you mind if I ask you some questions about your journey today? Were doing a customer satisfaction survey. Sophie: Yes. OK. Ive got about ten minutes before my train home leaves. Im on a day trip. Man: Great. Thank you. So first of all, could you tell me your name? Sophie: Its Sophie Bird. Man: Thank you. And would you mind telling me what you do? Sophie: Im a journalist(Q1). Man: Oh really? That must be interesting. Sophie: Yes. It is Man: So was the reason for your visit here today work? Sophie: Actually, its my day off. I came here to do some shopping (Q2). Man: Oh right. Sophie: But I do sometimes come here for work. Man: OK. Now Id like to ask some questions about your journey today, if thats OK. Sophie: Yes. No problem. Man: Right, so can you tell me which station youre travelling back to? Sophie: Staunfirth(Q3), where I live. Man: Can I just check the spelling? S-T-A-U-N-F-I-R-T-H? Sophie: Thats right. Man: And you travelled from there this morning? Sophie: Yes. Man: OK, good. Next, can I ask what kind of ticket you bought? I assume it wasnt a season ticket, as you dont travel every day. Sophie: Thats right. No, I just got a normal return(Q4) ticket. I dont have a rail card so I didnt get any discount. I keep meaning to get one because its a lot cheaper. Man: Yes youd have saved 20% on your ticket today. So you paid the full price for your ticket? Sophie: I paid £23.70 (Q5). Man: OK. Do you think thats good value for money? Sophie: Not really. I think its too much for a journey that only takes 45 minutes. Man: Yes, thats one of the main complaints we get. So, you didnt buy your ticket in advance? Sophie: No. I know its cheaper if you buy a week in advance but I didnt know I was coming then. Man: I know. You cant always plan ahead. So, did you buy it this morning? Sophie: No, it was yesterday. Man: Right. And do you usually buy your tickets at the station? Sophie: Well, I do usually but the ticket office closes early and I hate using ticket machines. I think ticket offices should be open for longer hours. Theres always a queue for the machines and theyre often out of order. Man: A lot of customers are saying the same thing. Sophie: So to answer your question I got an e-ticket online (Q6). Man: OK. Thank you. Now Id like to ask you about your satisfaction with your journey. So what would you say you were most satisfied with today? Sophie: Well, I like the wifi on the train. Its improved a lot. It makes it easier for me to work if I want to. Man: Thats the first time today anyones mentioned that. Its good to get some positive feedback on that. Sophie: Mmm. Man: And, is there anything you werent satisfied with? Sophie: Well, normally, the trains run on time and are pretty reliable but today there was a delay (Q7); the train was about 15 minutes behind schedule. Man: OK. Ill put that down. Now Id also like to ask about the facilities at this station. Youve probably noticed that the whole stations been upgraded. What are you most satisfied with? Sophie: I think the best thing is that theyve improved the amount of information(Q8) about train times etc. thats given to passengers its much clearer before there was only one board and I couldnt always see it properly which was frustrating. Man: Thats good. And is there anything youre not satisfied with? Sophie: Lets see I think things have generally improved a lot. The trains are much more modern and I like the new café. But one thing is that there arent enough places to sit down, especially on the platforms (Q9). Man: OK, so Ill put seating down, shall I, as the thing youre least satisfied with? Sophie: Yes. OK Man: Can I ask your opinion about some of the other facilities? Wed like feedback on whether people are satisfied, dissatisfied or neither satisfied nor dissatisfied. Sophie: OK. Man: What about the parking (Q10) at the station? Sophie: Well to be honest, I dont really have an opinion as I never use it. Man: So, neither satisfied nor dissatisfied for that then. Sophie: Yes, I suppose so Man: OK, and what about ? Section 2: CROFT VALLEY PARKBạn hãy đặt mua Ebook Giải đề Listening trong bộ IELTS Cambridge để xem full phân tích câu hỏi & giải thích đáp án cả 4 section nhé!
ĐỌC THỬ Section 3: PRESENTATION ABOUT REFRIGERATIONA Phân tích câu hỏi 21. What did Annie discover from reading about icehouses? A why they were first created B how the ice was kept frozen C where they were located Annie khám phá ra điều gì khi đọc về nhà băng? A tại sao chúng được tạo lần đầu tiên B làm thế nào băng được giữ đông lạnh C nơi họ ở Chú ý đến từ icehouses 22. What point does Annie make about refrigeration in ancient Rome? A it became a commercial business B it used snow from nearby C it took a long time to become popular Annie đưa ra quan điểm gì về điện lạnh ở La Mã cổ đại? A nó đã trở thành một doanh nghiệp thương mại B nó đã sử dụng tuyết từ gần đó C mất một thời gian dài để trở nên phổ biến Chú ý đến cụm từ in ancient Rome 23. In connection with modern refrigeration both Annie and Jack are worried about A the complexity of the technology B the fact that some are disposed of irresponsibly C the large number that quickly break down Liên quan đến điện lạnh hiện đại, cả Annie và Jack đều lo lắng về A Sự phức tạp của công nghệ B thực tế là một số bị xử lý một cách vô trách nhiệm C số lượng lớn nhanh chóng bị phá vỡ Chú ý đến cụm từ both Annie and Jack What do Jack and Annie agree regarding domestic fridges? A they are generally good value of money B there are plenty of useful variations C they are more useful than other domestic appliances Jack và Annie đồng ý gì về tủ lạnh trong nước? A nói chung chúng có giá tiền tốt B có rất nhiều biến thể hữu ích C chúng hữu ích hơn các thiết bị gia dụng khác Chú ý đến cụm từ domestic fridges Questions 25-30 Who is going to do research into each topic? Write the correct letter A-C next to questions 25-30. People A Annie B Jack C both Annie and Jack Topics 25. the goods that are refrigerated 26. the effects on health 27. the impact on food producers 28. the impact on cities 29. refrigerated transport 30. domestic fridges Có 6 chủ đề lần lượt từ câu 25 đến câu 30. Mỗi chủ đề sẽ do hoặc Annie, hoặc Jack, hoặc cả hai cùng chịu trách nhiệm.Chú ý đến giọng nói của các nhân vật kèm theo với tên của họ để theo dõi xem ai là người đang nói thông tin này. B Giải thích đáp án Annie: Ok, Jack. Before we plan our presentation about refrigeration, lets discuss what weve discovered so far. Jack: Fine, Annie. Though I have to admit I havent done much research yet. Annie: Nor me. But I found an interesting article about icehouses. Id seen some 18th and 19th-century ones here in the UK, so I knew they were often built in a shady area or underground, close to lakes that might freeze in the winter. Then blocks of ice could be cut and stored in the icehouse. But I didnt realise that insulating the blocks with straw or sawdust meant they didnt melt for months (Q21). The ancient Romans had refrigeration, too. Jack: I didnt know that. Annie: Yes, pits were dug in the ground, and snow was imported from the mountains even though they were at quite a distance. The snow was stored in the pits. Ice formed at the bottom of it. Both the ice and the snow were then sold(Q22). The ice cost more than the snow and my guess is that only the wealthy members of society could afford it. Jack: I wouldnt be surprised. I also came acrossan article about modern domestic fridges. Several different technologies are used, but they were too complex for me to understand. Annie: You have to wonder what happens when people get rid of old ones. Jack: You mean because the gases in them are harmful for the environment? Annie: Exactly. At least there are now plenty of organisations that will recycle most of the components safely, but of course some people just dumpold fridges in the countryside(Q23). Jack: Its hard to see how they can be stopped unfortunately(Q24). In the UK we get rid of three million a year altogether! Annie: That sounds a lot, especially because fridges hardly ever break down. Jack: Thats right. In this country we keep domestic fridges for 11 years on average, and a lot last for 20 or more. So if you divide the cost by the number of years you can use a fridge, theyre not expensive, compared with some household appliances (Q24). Annie: True. I suppose manufacturers encourage people to spend more by making them different colours and designs. Im sure when my parents bought their first fridge they had hardly any choice! Jack: Yes, theres been quite a change. Jack: Right, lets make a list of topics to cover in our presentation, and decide whos going to do more research on them. Then later, we can get together and plan the next step. Annie: OK. How about starting with how useful refrigeration is, and the range of goods that are refrigerated nowadays(Q25)? Because of course its not just food and drinks. Jack: No, I suppose flowers and medicines are refrigerated, too. Annie: And computers. I could do that, unless you particularly want to. Jack: No, thats fine by me. What about the effects of refrigeration on peoples health(Q26)? After all, some of the chemicals used in the 19th century were pretty harmful, but there have been lots of benefits too, like always having access to fresh food. Do you fancy dealing with that? Annie: Im not terribly keen, to be honest. Jack: Nor me. My mind just goes blank when I read anything about chemicals. Annie: Oh, all right then, Ill do you a favour(Q27). But you owe me Jack. OK. What about the effects on food producers, like farmers in poorer countries being able to export their produce to developed countries? Something for you, maybe? Jack: I dont mind. It should be quite interesting. Annie: I think we should also look at how refrigeration has helped whole cities(Q28) like Las Vegas, which couldnt exist without refrigeration because its in the middle of a desert. Jack: Right. I had a quick look at an economics book in the library thats got a chapter about this sort of thing. I could give you the title, if you want to do this section. Annie: Not particularly, to be honest. I find economics books pretty heavy going, as a rule. Jack: OK, leave it to me, then. Annie: Thanks. Then theres transport, and the difference that refrigerated trucks have made. I wouldnt mind having a go atthat(Q29). Jack: Dont forget trains, too. I read something about milk and butter being transported in refrigerated railroad cars in the USA, right back in the 1840s. Annie: I hadnt thought of trains. Thanks. Jack: Shall we have a separate section on domestic fridges(Q30)? After all, theyre something everyones familiar with. Annie: What about splitting it into two? You could investigate 19th- and 20th century fridges, and Ill concentrate on whats available these days, and how manufacturers differentiate their products from those of their competitors. Jack: OK, thatd suit me.
C Từ vựng
Section 4: HOW THE INDUSTRIAL REVOLUTION AFFECT LIFE IN BRITAINBạn hãy đặt mua Ebook Giải đề Listening trong bộ IELTS Cambridge để xem full phân tích câu hỏi & giải thích đáp án cả 4 section nhé!
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