Remote Desktop can t connect to the remote computer Windows 7
Verify the network connectivity ^Every admin should be familiar with this RDP error. The most common cause of a failing RDP connection concerns network connectivity issues, for instance, if a firewall is blocking access. Show
You can use ping, a Telnet client, and PsPing from your local machine to check the connectivity to the remote computer. Keep in mind ping won't work if ICMP is blocked on your network. The main advantage of Telnet and PsPing is that you can connect via TCP, and you can check whether the RDP port 3389 is open. The Telnet client isn't enabled by default. Use this command to enable Telnet from a command prompt: dism /online /Enable-Feature /FeatureName:TelnetClientAnd use this one from a PowerShell console: Install-WindowsFeature -name Telnet-ClientUse PsPing if you have problems enabling the Telnet client. PsPing also lets you test the connectivity to a specific TCP port. It is portable, so no installation is required. First, try to ping the remote computer's hostname or IP address. The remote machine connection timed out with PsPing As you can see in the screenshot above, I was unable to ping the remote machine, and the port was not reachable as well. If this works, and you are unable to ping the machine using the FQDN name, check whether DNS resolution is working properly. Sometimes the hostnameis pointingto another machine on DNS that is either offline or not in use. If you can't connect at all, a local firewall (Windows Firewall or third-party security software) or a network firewall might be blocking the port. The PowerShell command below lets you display the Windows Firewall state on the remote machine. Invoke-Command -ComputerName [ComputerName] -ScriptBlock {netsh advfirewall show allprofiles}Remote computer firewall status For testing purposes, you can disable Windows Firewall on the remote computer with this command: Invoke-Command -ComputerName Win7 -ScriptBlock {netsh advfirewall set allprofiles state off}Note that you should enable PSRemoting on the remote computer to execute the above command. If not, you can use PsExec to enable PowerShell remoting with the command below: psexec \\RemoteComputer -u administrator -p PASSWORD netsh advfirewall set allprofiles state offGeneral Remote Desktop connection troubleshooting
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Any additional feedback? Feedback will be sent to Microsoft: By pressing the submit button, your feedback will be used to improve Microsoft products and services. Privacy policy. Submit Thank you. In this articleUse these steps when a Remote Desktop client can't connect to a remote desktop but doesn't provide messages or other symptoms that would help identify the cause. Troubleshoot Remote desktop disconnected errors
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Any additional feedback? Feedback will be sent to Microsoft: By pressing the submit button, your feedback will be used to improve Microsoft products and services. Privacy policy. Submit Thank you. In this articleThis article helps you understand the most common settings that are used to establish a Remote Desktop session in an enterprise environment, and provides troubleshooting information for Remote desktop disconnected errors. Applies to: Windows Server 2012 R2
Note This article is intended for use by support agents and IT professionals. What Causes the Remote Desktop Can’t Connect to the Remote Computer Error?This error may occur because of multiple reasons:
Now that you know the potential causes, let’s explore a few fixes you can follow to resolve this error on your PC. 1. Enable Remote Desktop on Your PCBefore attempting any fixes in this article, make sure that Remote Desktop is enabled on your PC. To enable Remote Desktop in Windows 10:
Follow our guide on how to enable and set up Remote Desktop Connection on Window 10 for further instructions. If the Remote Desktop is already enabled, then turn it off and restart your PC. As the PC restarts, turn on Remote Desktop again and check for any improvements. 2. Check Your Firewall RulesDepending on how you have configured your firewall’s policy, it may block some inbound and outbound communications. Check your Windows Defender Firewall settings to see if Remote Desktop Connection is blocked. If yes, add the app to the allowed list. To unblock Remote Desktop in Windows Defender Firewall:
RDP error: This computer can’t connect to the remote computerSolution 2: Allow Remote Desktop Connections if not allowedAnother thing you need to check is whether the Remote Desktop connections are allowed in your Windows or not. If that functionality is blocked, even if you allow Remote Desktop through Firewall, Remote Desktop connections would not work. To check that, do the following:
Solution 3: Reset your Remote Desktop CredentialsMost of the time, when you have saved the credentials for a specific remote computer and you want to connect to another remote computer, then you will get an error because the credentials are not matching. It is because you have saved the Remote Desktop credentials and the other computer with whom you are connecting to, has different credentials. In order to reset or remove RDP credentials in Windows 10, perform the following actions:
Solution 4: Add the Remote Computer’s IP address to your hosts fileOne more thing that you can do is to add the remote computer’s IP address to your hosts file. Some users have problems when they want to connect to a remote computer whose IP address is not in their hosts file. To do that, do the following:
Solution 5: Adding the RDGClientTransport KeySome users have been able to fix their problem with Remote Desktop Connections in Windows by doing a registry tweak. You will have to create a new DWORD key in the Windows Registry which will force the RDP to use RPC/HTTP connections instead of HTTP/UDP. Here’s how to add the key:
Solution 6: Changing Network PropertiesIn some cases, the error might be triggered due to the network that has been set up as Public. Therefore, in this step, we will be changing it to private. For that:
Remote Desktop connection not working /can’t connect [Fixed]
by Ivan Jenic Troubleshooting Expert Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and driver troubleshooting. When he's not tackling... Read more
Updated: Nov 8, 2021
Posted: January 2021 Affiliate Disclosure
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Remote Desktop is a very useful Windows 10 feature, which allows us to control our computer from another device. Of course, it requires an internet connection to work, so if your computer is not properly connected to the internet, you won’t be able to use this feature. However, even some other factors could cause Remote Desktop to stop working, and we’re going to talk about these issues and solutions for them in this article. Speaking of issues, many users reported the following problems:
The remote desktop can’t connect to the remote computer for one of these reasons:
These can be caused by a limited network connection, not enough memory, and wrong firewall settings. So, if you can’t connect to Remote Desktop in Windows 10, make sure your computer doesn’t have any of the above-mentioned issues. |