A support plan solution that gives you best practice information, health status and notifications

Azure FundamentalsQUESTION 1A support plan solution that gives you best practice information, health status and notifications, and 24/7access to billing information at the lowest possible cost is a __________ support plan.C

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Section: Understand Azure Pricing and SupportExplanationExplanation/Reference:Explanation:A basic support plan provides:24x7 access to billing and subscription support, online self-help, documentation, whitepapers, and supportforumsBest practices: Access to full set of Azure Advisor recommendations Health Status and Notifications:Access to personalized Service Health Dashboard & Health APIYou cannot open support cases in the Basic support plan.Azurebasicsupport plan allows to create a ticket for billing and subscription only, nothing technical.There are five different support plans available in Azure;1. Basic,2. Developer,3. Standard,4.Professional Direct5. Premier.BASIC: No Technical Support.DEVELOPER: Business hours access1 to Support Engineers via emailSTANDARD, PROFESSIONAL DIRECT, PREMIER: 24x7 access to Support Engineers via email andphoneThe things which are included in all support plans are:24/7 Access:Around the clock access to billing and subscription support as Microsoft wants to make sure you can paythemOnline Self-Help:Includes Azure documentation and white papers that guides you about complex issues or scenariosForums:Support forums that offer a great way to ask questions to other Azure users about what they use and howthey use itAzure Advisor:Best practice recommendations for multiple Azure services from Azure AdvisorService Health:Access to service health status of current issues and future planned maintenance on the Azure platformReferences:QUESTION 2In which Azure support plans can you open a new support request?

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Question

This question requires that you evaluate the underlined text to determine if it is correct.

A support plan solution that gives you best practice information, health status and notifications, and 24/7 access to billing information at the lowest possible cost is a Standard support plan.

Instructions: Review the underlined text. If it makes the statement correct, select No change is needed. If the statement is incorrect, select the answer choice that makes the statement correct.

Answers

A. No change is needed

B. Developer

C. Basic

D. Premier

Compare support plans

Explore the range of Azure support options and choose the plan that best fits, whether you're a developer just starting your cloud journey or a large organization deploying business-critical, strategic applications.

If you’re looking for a comprehensive, organization-wide support plan that includes Azure, Microsoft 365, and Dynamics 365, explore enterprise support.

Basic

Request support

DEVELOPER

Purchase support

STANDARD

Purchase support

PROFESSIONAL DIRECT

Purchase support

PriceIncluded for all Azure customers $29 per month $100 per month $1000 per month
Scope

Included for all Azure customers

Trial and non-production environments

Production workload environments

Business-critical dependence

Billing and subscription management support Available Available Available Available
24/7 self-help resources, including Microsoft Learn, Azure portal how-to videos, documentation, and community support Available Available Available Available
Ability to submit as many support tickets as you need Available Available Available Available
Azure Advisor—your free, personalized guide to Azure best practices Available Available Available Available
Azure health status and notifications Available Available Available Available
Third-party software support with interoperability and configuration guidance and troubleshooting Not available Available Available Available
24/7 access to technical support by email and phone after a support request is submitted Not available Available during business hours by email only. Available Available
Case severity and response time Not available Minimal business impact (Sev C):
Within eight business hours1
Minimal business impact (Sev C):
Within eight business hours1
Moderate business impact (Sev B):
Within four hours
Critical business impact (Sev A):
Within one hour
Minimal business impact (Sev C):
Within four business hours1
Moderate business impact (Sev B): Within two hours Critical business impact (Sev A):
Within one hour
Architecture Support Not available General guidance General guidance Guidance from a pool of ProDirect delivery managers
Support API (see details) Not available Not available Not available Create and manage Azure support tickets programmatically
Operations Support Not available Not available Not available Service reviews and advisory consultation from a pool of ProDirect delivery managers are non-transferable and limited to Azure ProDirect customers only
Training Not available Not available Not available Webinars led by Azure experts
Proactive Guidance Not available Not available Not available From a pool of ProDirect delivery managers

1 For most countries and regions, business hours are from 9:00 AM to 5:00 PM (local time) Monday through Friday, excluding holidays. For North America, business hours are from 6:00 AM to 6:00 PM (Pacific time), Monday through Friday, excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM, Monday through Friday, excluding holidays.

More information

Azure support plans and benefits in these plans are utilized by customers, and not transferrable.

We provide support in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese.

If you purchase ProDirect support, we’ll email you to help you get started.

Purchase options

Azure.com only accepts payments by credit and debit cards unless invoicing has been arranged. Azure Prepayment dollars can’t be applied to support plans. Cancellation of support plans won’t result in a prorated refund.

You’ll be billed monthly for your Azure support plan, which will be automatically renewed. You’ll receive an email notification when your plan’s term is about to renew, and you may disable auto-renewal at any time.

Learn more about enterprise support.

Which support plan will provide best practice information health status and notifications and 24/7 access to billing information at the lowest possible cost?

A support plan solution that gives you best practice information, health status and notifications, and 24/7 access to billing information at the lowest possible cost is a Standard support plan.

In which Azure support plans can you open a new support request?

In which Azure support plans can you open a new support request? You can submit support request tickets in the following plans: Premier, Professional Direct, Standard, Developer, and Basic.

When you are implementing SaaS solution you are responsible for?

When you are implementing a software as a service (SaaS) solution, you are responsible for configuring high availability.

Which resource is an example of Laas?

Examples of IaaS Rackspace. Amazon Web Services (AWS) Cisco Metacloud. Microsoft Azure.