When you are identifying possible causes of a problem which of the following are troubleshooting methods you should try select two quizlet?

What should you do next after testing the theory to determine cause?

❍ A. Establish a plan of action to resolve the problem.

❍ B. Verify full system functionality.

❍ C. Document findings, actions, and outcomes.

❍ D. Implement the solution.

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Computer Maintenance: 6-steps to Troubleshooting

Terms in this set (14)

What is Step 1 of the Six-Step Troubleshooting Process?

Identify the Problem.

What is Step 2 of the Six-Step Troubleshooting Process?

Establish a theory of probable cause (question the obvious).

What is Step 3 of the Six-Step Troubleshooting Process?

Test the theory to determine the cause.

What is Step 4 of the Six-Step Troubleshooting Process?

Establish a plan of action to resolve the problem and implement the solution.

What is Step 5 of the Six-Step Troubleshooting Process?

Verify full system functionality and if applicable, implement preventative measures.

What is Step 6 of the Six-Step Troubleshooting Process?

Document findings, actions and outcomes.

In the Six-Step Troubleshooting Process what step is Identify the Problem?

Step 1

In the Six-Step Troubleshooting Process what step is Establish a Theory of Probable Cause?

Step 2

In the Six-Step Troubleshooting Process what step is Question the Obvious?

Step 2

In the Six-Step Troubleshooting Process what step is Establish a plan of action?

Step 4

In the Six-Step Troubleshooting Process what step is Implement the Solution?

Step 4

In the Six-Step Troubleshooting Process what step is Verify Full System Functionality?

Step 5

In the Six-Step Troubleshooting Process what step is If Applicable, Implement Preventative Measures?

Step 5

In the Six-Step Troubleshooting Process what step is Document Findings, Actions and Outcomes?

Step 6

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When you are identifying possible causes of a problem which of the following are troubleshooting methods you should try?

The troubleshooting process steps are as follows:.
Identify the problem..
Establish a theory of probable cause..
Test the theory to determine the cause..
Establish a plan of action to resolve the problem and implement the solution..
Verify full system functionality and, if applicable, implement preventive measures..

What is the first thing you should do when troubleshooting a computer problem quizlet?

1)Examine the system and make your best guess. 2)Verify the fix and take preventative action. 3)Document what happened. 4)Plan the solution and fix the problem.

What is the first step of the troubleshooting theory quizlet?

1) IDENTIFY the problem. 2) ESTABLISH a theory of probable cause (question the obvious). 3) TEST the theory to determine the cause. 4) ESTABLISH a plan of action to resolve the problem AND implement the solution. 5) VERIFY full system functionality and, if applicable, implement preventative measures.

In which step of the troubleshooting process do you question the obvious?

Identify the Problem. What is Step 2 of the Six-Step Troubleshooting Process? Establish a theory of probable cause (question the obvious).