Posted: 03/27/2018
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Why is my laptop stuck on setup utility page?
Hello all ,
I have a Toshiba satellite L50D laptop [which is about 4 years old] and recently it will only show the 'toshiba setup utility' page everytime I turn on the computer. No matter what I do I cant get off of this page and rebooting the computer only brings me directly back to this page. It couldnt be happening at a worse time as Im swamped with college work right now and following guidelines from other websites has proved unsuccessful thus far.
I have a basic level of computer proficiency so if anybody could provide me with some laymans advice on how I might be able to resolve this, thatd be much appreciated:]
Many thanks, Phil
[/broke]
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it works but any time i reboot the computer it comes again
10/31/2019 by King Adams
Samething with me
07/02/2020 by Blassingame
Brilliant! Great advice.
09/19/2021 by Phil Welch
maybe its because the laptop boot not from hard drive
10/11/2020 by CrazyWaffles
Posted: 04/07/2018
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Try holding the power button for about 5-10 seconds to power it off completely.
Then start the laptop and repeatedly press F12 to bring up a boot menu. [If the menu doesn't appear retry but hold down the FN key while tapping F12 ]
Once the boot menu pops up select HDD/SSD and it should boot from your hard drive.
I had the same issue and it works just fine when I do this.
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That worked! Thank you Billy Young! I work out of my home and I was in severe panic mode. Mine went out the day I start work and I got it working before I began the day thanks to you!
09/15/2018 by JoAnn Trupiano
thank you so much guys, you just saved my life . I was having the same problem recently and I just fixed it by the help of your suggestion and written experience. thank you so so much
09/26/2018 by Romy Roy
Yeah... That worked . Thank you so much Billy young.
12/15/2018 by Dilan Prabhager
It works!! Thank you
05/07/2019 by samuel ivano
Billy for president
08/02/2019 by babalola yusuf
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Posted: 09/19/2021
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Listen to the hard drive - with the visual Toshiba BIOS [HSW/AMD-present], No OS and failed hard drive conditions load the BIOS as the fallback. It usually happens under 3 conditions:
- Drive failure [most common]
- No OS [boot file corruption, or the system was erased. More effective then No boot device found errors. This can indicate a secondhand unit erased by the previous owner too]
- No drive installed/detected [Used laptop where the drive was pulled, or failed and the previous owner sold it with the bad drive installed]
The issue is Toshiba is known for having horribly unreliable mechanical hard drives. Ive never tried their SSDs, but I wouldnt touch them with a 100 foot Coronavirus ridden pole if the spinning hard drives are any indication of quality. When these laptops were new, many of them had an issue with the original HD within 1.5-2 years consistently. At this point, many of these Toshiba laptops with these Toshiba laptops with original HDs are dying in droves with the same POST errors - mainly no POST, No boot device, or going to BIOS as they age, or it died for the original owner and was purchased used that way by someone who wants to repair it. Yes, I could easily score a unit with top end specs and fix it with an NVMe SSD and a 256GB scratch SSD, but I do not buy Toshiba/Dynabook new OR used out of principle.
A lot of newer laptops - not just Toshiba have moved to the BIOS boot fallback, or run diagnostics automatically so its increasingly becoming expected behavior. If you have a AMI skin Toshiba, these still use the traditional POST messaging. Dell also does it on the newer SupportAssist UEFI machines if the drive is bad [but in some cases like my 7490, still shows the no boot device message with no drive installed, or if you use Dell Data Wipe]. They did this because normal users do not understand no boot device means the drive needs to be checked for failure [or if its a corporate computer, let IT know it has a hard drive problem], so they moved to providing a visual indicator so the user can see something is wrong. This post shows how well using the BIOS as a fallback works to hint that something needs to be checked.
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Posted: 03/27/2018
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Sorry for your predicament, Phil.
Ive seen this same type of error when powering on other brands of computers. They all appear to be master drive connected, meaning that either your boot sector is damaged, or the drive controller is damaged.
Best suggestion I have would be to install a new hard drive and reinstall your software.
Maybe someone will have a simpler suggestion for you.
Good Luck.
FLDirector
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Posted: 10/11/2020
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if u have an usb plugged try unplug it
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Posted: 10/11/2020
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Have you tried restarting laptop? Sometimes, it may help.
Or you can try resetting BIOS to the default settings: reboot your laptop -> Setup Utility -> Settings -> Factory reset. Then, exit BIOS and restart laptop.
More options: //www.minitool.com/backup-tips/apti...
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