Why can t I delete pdf files from my desktop
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OS: Windows server 2012 R2 I am having issues with deleting/renaming PDF files! Permissions is not an issue as even logged in as the Network Administrator of the Domain on a workstation (not on the actual server) and I still can't delete the file. The error message I'm recieving is: cannot delete xxxx.pdf It is being used by another person or program. Close any programs that might be using this file and try again. There are only 1 or 2 users that would have access to the files and neither of them are using them. I can also reset the security permissions for the file and take ownership, but even after doing these things it doesn't make a difference? I've tried various unlocking tools (Unlocker) and none of them report that the file is open or that there are any locks on them. This only happens with PDF files. If I reboot the sever the problem will go away, but this server needs to be 99.999% of the time! Help please!
Best Answer
Datil
OP
On the Share Permissions:
To delete files, your users will need "Change" access at minimum. On the NTFS Permissions:
From the screenshots, I cannot see if you have any special groups setup that apply to the users for this share. I also would not suggest using the "Everyone" group as that opens the share wide open to non domain users. The below permissions and steps are what you'll want to get the permissions in check. However, I would recommend using a specific security group that ONLY includes users that need access to the share vs Domain Users. SHARE PERMISSIONS:
NTFS PERMISSIONS: Step 1 - Replace owner on all files/folders in the share and remove inherited permissions Log onto the server with the share as a Domain Admin account. Right-Click the share folder and select properties. Click the Security Tab. Click the Advanced button. Click the Owner Tab. Click the Edit button. Select "Administrators" as the owner, select "Replace owners on sub containers and objects", and click OK... This may take a few seconds to minutes depending on how many folders/files are in there. Click the Permissions tab. Click the Change Permissions tab. Uncheck "Include inheritable permissions from this object's parent" (Unless already unchecked), click "OK" and if prompted click "Copy" to keep the existing permissions. Click OK Step 2 - Replace NTFS permissions on all files/folders in the share Log onto the server with the share as a Domain Admin account. Right-Click the share folder and select properties. Click the Security Tab. Click the Edit button. Set the permissions as follows then click OK:
Click the Advanced button. Click the Change Permissions button. Select "Replace all child object permissions with inheritable permissions from this object" and Click OK. Click OK. That should square away any permissions problems. Again, I'd still recommend using a security group that ONLY includes the users that need access... otherwise, I'd suggest "Domain Users" vs Everyone.
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27 Replies· · ·
Chipotle
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Colin7944
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Sorry; I'm stuck on 2008 R2 (so bear with me!)... but is there a server manager/open files option on that server; or the relevant file server?
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Datil
OP
Kill Any Remote PDF's Open
Alternatively, click "Manage Sessions" and see if anyone has it opened. Kill Any Locally Open FIles Open Task manager, and see if any PDF programs are running.. Kill those. Other Notes If you have antivirus or backups running on the share, see if those accounts are accessing them as well
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Sonora
OP
I read somewhere that OpLocks would help me. Would they?
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Sonora
OP
There's no such thing as Share andStorage Management
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Jalapeno
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Ninja
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Edit: Sorry mixing up versions, Its in Administrative Tools > Computer Management > Shared Folders > Open Files
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Mace
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Sosipater
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Have you verified that your share permissions grants you at least modify?
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Sonora
OP
Yes, I have permissions to modify.
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Sonora
OP
This does work however the problem is that I cannot do this 24-7. I have multiple users, and doing this all over again all the time is dumb.
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Datil
OP
Are you doing this directly on the 2008R2 server or using RSAT tools? It should be there by default on the 2008R2 server, but you'll need to install it for RSAT Tools
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Sonora
OP
Sigkill, I can do this directly on Windows Sever 2012 R2, however I think I can kill open files with :Administrative Tools > Computer Management > Shared Folders > Open Files (as stated above) but that is not a valid option, since I cannot do this 24/7, and I don't want to give users the admin pass. In addition to that my boss will not be happy, he wants it to be easy as possible, and telling users.. "Hey, since you cannot del the .pdf file, and I'm away, log into our server using remote desktop, here are the credentials, once you've logged in go toAdministrative Tools > Computer Management > Shared Folders > Open Files, find... bla bla" - No, that's not the way out, sorry. But I highly appericiate your help. I was kinda hoping to get some info regarding OpLocks, as I heard enabling them would solve the problem completely.
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Datil
OP
Yes you can kill open files under Open Files (Same thing as Share and Storage Management). There are 2 other potential options: Try this program: http://emptyloop.com/unlocker/ Write a powershell to force close the file then delete it. You can dish your boss the script to run to kill the file he wants deleted pretty easy Close-SmbOpenFile -Force
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Sonora
OP
Sigkill, I'm not quite familiar with writing 'powershells', unfortunately.
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Tabasco
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Tony6900
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You will get that error message if you try to delete/rename the file through Windows Explorer while the preview pane is open. Turn off the preview pane.
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Sonora
OP
My boss does not want to turn off the Preview pane.
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Tabasco
OP
Greg Strickland
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Actually, this is already easy, because you can a) automate it, and 2) your users generally shouldn't be deleting files off the shares anyway. Now this varies from business to business, but where I've worked, we've never allowed general users delete permissions on a share. Certain users (the section manager, in that section's folder only) would have that ability, but that's it. I've never allowed users to even see the stuff in another section's folder. But seriously, if it's that big of a problem, you can build your script and run it as an hourly task or whatever interval works best for you. I believe you can force turn-off the preview plane via GP, but I'm not 100% on that. And if it's part of your problem, then you'll need to do it at least for your own account, so that it isn't getting in your own way when you're trying to resolve a particular file for a user.
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Tabasco
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Tony6900
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So turn it back on again after the file is deleted/renamed.
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Jalapeno
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Ninja
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Try testing with giving Full Control as suggested here: http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/Windows_Server_2008/Q_26703706...
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Mace
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Sosipater
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Is that NTFS, Share, or both?
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Sonora
OP
Greg, What are you talking about? My boss created a new .pdf file, he needs to delete the old one but can't. Same with other people.
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Datil
OP
"Modify" would imply NTFS, on a share permission you have "Full Control", "Change, or "Read" without custom permissions... The share permission of Change is basically the equivalent of NTFS Modify....Is that NTFS, Share, or both?
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Datil
OP
@CapnAleskey, Are the shares an individuals folder or are they accessed by multiple users? Can you list both the share and NTFS permissions you have set?
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Sonora
OP
Sigkill, How do I check NTFS permissions on a shared folder/file?
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Datil
OP
To check Share Permissions:
To check NTFS Permissions:
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Sonora
OP
Sigkill, to answer your first question: And to answer your second question
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