Who is responsible for Authorising request for change as a part of change management process?
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Photo Attribution: VectorMine/Shutterstock.com The ITIL Guru sat at his desk, looking over the latest additions in the Continuous Improvement Register (CIR). As a review board member, he liked what he saw. More and more IT staff contribute improvement ideas, making him feel good about the progress. The phone rang. "ITIL Guru. How may I assist you today?" "This is Michael. The CIO requested that I come to her office tomorrow. She wants me to take over the role of Change Manager. Her text does not appear clear about the new Change Enablement practice. Can you help me to make a good impression?" "Michael, I am always happy to help explain ITIL. Changing the Practice Name is a Continuous Improvement"As you recall, in ITIL version 3, the practice (or process) name was Change Management. In January 2019, Axelos released ITIL 4. At this time, Axelos changed the practice name to Change Control. And then, in January 2020, Axelos again changed the name to Change Enablement. I do not see any ambivalence here, and I am happy to adopt Change Enablement as continuous improvement. Change Management never managed changes. That was left to Project Management. However, for the purpose of this explanation, we will continue to include the more common name of Change Management. Purpose of the Change Management (Enablement) Practice"The purpose of the change practice has never deviated. It has always been to maximize the number of successful service and product changes by ensuring a risk assessment, authorizing changes to proceed, and managing the change schedule.1" "Thank you for clearing up the name change. I want to make sure we follow ITIL's best practices in everything. Is Change Enablement responsible for business changes as well?" "No. There is another practice for that. ITIL calls that practice Organizational Change Management. 'The purpose of Organizational Change Management is to ensure we implement changes in the organization smoothly and successfully, and that we manage the human aspects of the change.'2" The Starting Point: The Change Manager Role in Change ManagementThe Change Manager's roles are:
"What you must know is there are three Change Types and three Change Authorities."
Three Change Types are the Key to Change Management Efficiency"There are only three types of changes. That is all you need!" Standard ChangeCharacteristics:
"A Standard Change is my favorite. The change authority for Standard Changes is the Change Manager. The Change Manager determines what criteria they require to make a change a Standard Change. A best practice is to set an IT goal of eighty percent of all changes are standard changes. When meeting the CIO, ask her to make this the IT goal and make it 80% for every IT functional team." Why are Standard Changes the key to successful Change Management?The advantages of Standard Changes:
Examples of a Standard Change:
The Emergency Change is change enablement's answer to a SWOT team"Emergency Changes are changes implemented as soon as possible.4" Characteristics of Emergency Changes:
"The IT goal for Emergency Changes should be to a reduction in the frequency over time. With the direction of the CIO, each IT functional team should set a plan to reduce Emergency Changes." Change Management/Enablement Approves Normal Changes for Execution by the Project Management Practice"With Standard Changes automated through Change Enablement because they are pre-approved, and Emergency Changes fast-tracked past the detailed scrutiny, Change Enablement can concentrate on Normal Changes. "The Change Advisory Board (CAB) is the change authority for all Normal Changes. The degree of scrutiny depends on the scope, risk, and priority. The Change Manager often chairs the CAB. "Once authorized and scheduled, the Project Management practice executes all Normal Changes." How to Use the RACI Matrix Model for Effective Change Management Roles and Responsibilities"The RACI acronym stands for Responsible, Accountable, Consulted, and Informed. Use these to understand the various roles and responsibilities in effective Change Management/Enablement:" Change Management Roles & Responsibilities DefinedWhat does a Change Manager do?
What does a Change Management/Enablement Analyst do?
What does the Change Advisory Board (CAB) do?
"As you can see, Michael, Change Management/Enablement efficiency is critical to keeping IT in alignment with business demands and opportunities. ITIL's term for this is Governance. Change is how the company continues to make continuous improvement happen. The more efficiently change occurs, the faster the organization improves. "I wish you well with the new position. I am sure you will have more questions. I am always here for you." Footnotes: Who is responsible for change request?The change requestor is the individual responsible for preparation and submittal of Change Requests (CR). The change requestor ensures that the change request form (CRF) is properly completed and submitted in the required time window for the change to get approved.
Who is responsible for change management process?Change managers—sometimes also known as change coordinators—are typically responsible for managing all aspects of IT changes. They prioritize change requests, assess their impact, and accept or reject changes. They also document change management processes and change plans.
Who is responsible for approving a change within the organization ITIL?Change Advisory Board (CAB)
CAB, along with Change manager is responsible for final review; approval and authorizing a change . They have the authority to re-asses the risk level or impact level.
Which approval is mandatory to proceed with a change implementation?The Change Management Approval Gate. This approval needs to occur before implementation and is being done either via a CAB (for major and significant changes) or by the change manager (for minor changes).
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