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Troubleshoot problems that occur when you start or use Word

• Article
• 06/06/2024
• Applies to: Word for Microsoft 365, Word 2019, Word 2016, Word 2013, Word 2010, Word 2007, Word 2003

In this article

Quick resolution

Try the following options to help determine the root cause of your problem in Word. Select the image at the left or the option heading to see more detailed instructions about that option.

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

1. On the File menu, select New, and then select Blank Document.
2. On the Insert tab, select Object in the Text group, and then select Text from File.
3. Select the file that you want to open and insert, and then select Insert.
4. Type Run in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
5. In the Run dialog box, type winword /a, and then press Enter.
6. Exit all Office programs.
7. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
8. Locate the following registry subkey, as appropriate for the version of Word that you are using. Word version Registry Word 2016 or later HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word\Data Word 2013 HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Data Word 2010 HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Data Word 2007 HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data Word 2003 HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Data
9. Select Data, and then select Export on the File menu.
10. Name the file Wddata.reg, and then save the file to the desktop.
11. On the Edit menu, select Delete, and then select Yes.
12. Exit Registry Editor.
13. Start Word.
14. Exit all Office programs.
15. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
16. Locate the following registry subkey, as appropriate for the version of Word that you are running. Word version Registry Word 2016 or later HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word\Options Word 2013 HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Options Word 2010 HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Options Word 2007 HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Options Word 2003 HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Options
17. Select Options, and then select Export on the File menu.
18. Name the file Wddata.reg, and then save the file to the desktop.
19. On the Edit menu, select Delete, and then select Yes.
20. Exit Registry Editor.
21. Start Word.
22. Exit all Office programs.
23. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
24. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:

    Word 2007 or later

    ren %userprofile%\AppData\Roaming\Microsoft\Templates\Normal.dotm OldNormal.dotm

    Word 2003

    ren %userprofile%\AppData\Roaming\Microsoft\Templates\Normal.dot OldNormal.dot

25. At the command prompt, type exit, and then press Enter.
26. Start Word.
27. Exit all Office programs.
28. Start Windows Explorer. To do this, type windows ex in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
29. Type the following command in the address bar, as appropriate for the version of Word that you're running and its installation type, and then press Enter. Word version Installation type Path Word 2016 or later 64-bit C2R installation: %programfiles%\Microsoft Office\root\office16\Startup\ 32-bit C2R installation: %programfiles% (x86)\Microsoft Office\root\office16\Startup\ 64-bit MSI installation: %programfiles%\Microsoft Office\office16\Startup| 32-bit MSI installation: %programfiles% (x86)\Microsoft Office\office16\Startup\ Word 2013 64-bit C2R installation: %programfiles%\Microsoft Office\root\office15\Startup\ 32-bit C2R installation: %programfiles% (x86)\Microsoft Office\root\office15\Startup\ 64-bit MSI installation: %programfiles%\Microsoft Office\office15\Startup\ 32-bit MSI installation: %programfiles% (x86)\Microsoft Office\office15\Startup\ Word 2010 %programfiles%\Microsoft Office\Office14\Startup\ Word 2007 %programfiles%\Microsoft Office\Office12\Startup\ Word 2003 %programfiles%\Microsoft\Office\Office11\Startup\
30. Right-click one of the files in the folder, and then select Rename.
31. After the file name, type .old, and then press Enter. Important Make a note of the original file name so that you can restore the file, if it is necessary.
32. Start Word.
33. If you can no longer reproduce the problem, you have found the specific add-in that causes the problem. If you must have the features that the add-in provides, contact the vendor of the add-in for an update. If the problem is not resolved, rename the add-in by using its original name, and then repeat steps 3 through 6 for each file in the Startup folder.
34. If you can still reproduce the problem, type the following path in the address bar of Windows Explorer, and then select OK. Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista %userprofile%\AppData\Roaming\Microsoft\Word\Startup Windows XP %userprofile%\Application Data\Microsoft\Word\Startup
35. Repeat steps 3 through 6 for each file in this Startup folder.
36. Exit all Office programs.
37. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
38. Locate the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins
39. Select Addins, and then select Export on the File menu.
40. Name the file WdaddinHKCU.reg, and then save the file to the desktop.
41. On the Edit menu, select Delete, and then select Yes.
42. Locate the following registry subkey: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Word\Addins
43. Select Addins, and then on the File menu, select Export.
44. Name the file WdaddinHKLM.reg, and then save the file to the desktop.
45. On the Edit menu, select Delete, and then select Yes.
46. Exit Registry Editor.
47. Start Word. If the problem is resolved, you have determined that a COM add-in program is causing the problem. Next, you must determine which COM add-in program is causing the problem.
48. Exit all Office programs.
49. Select the Start button and then Settings.
50. Go to Devices, and then select Printers & scanners.
51. Right-click Microsoft XPS Document Writer, and then select Set as default printer.
52. Start Word.

Verify or install the latest updates

For list of the latest Office updates, see Office Updates. If your issue is not resolved after you install the latest Windows and Office updates, go to Option 1.

Additional resources

If you experience specific issues when you use Word, go to the following website to search for more information about your program version:

Microsoft Office Support search: Word

Detailed view of the options

The following section provides more detailed descriptions of these options.

Option 1: Insert your document into another file

The final paragraph mark in a Word document contains information about the document. If the document is damaged, you may be able to retrieve the text of the document if you can omit this final paragraph mark.

To access a document but leave its final paragraph mark behind, follow these steps:

1. On the File menu, select New and then select Blank Document.
2. On the Insert tab, select Object in the Text group, and then select Text from File.
3. Select the file that you want to open and insert, and then select Insert.

Option 2: Start Word by using the /a switch

The /a ("administrative installation") switch is a troubleshooting tool that is used to determine where a problem may exist in Word. The /a switch prevents add-ins and global templates from being loaded automatically. The /a switch also locks the settings files to prevent it from being read or modified. To start Word by using the /a switch, follow these steps:

1. Type Run in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
2. In the Run dialog box, type winword /a, and then press Enter.

For more information about the /a switch, see the following Knowledge Base article:

826857 "Description of the "/a" startup switch in Word."

If the problem does not occur when you start Word by using the /a switch, try the next option.

Option 3: Delete the Word Data registry subkey

Most of the frequently used options in Word are stored in the Word Data registry subkey. A common troubleshooting step is to delete the Word Data registry subkey. When you restart Word, the program rebuilds the Word Data registry subkey by using the default settings.

Note

When you delete the Word Data registry subkey, Word resets several options to their default settings. For example, Word resets the "most recently used file" list on the File menu. Also, Word resets many of the settings that you may have customized in the Options dialog box.

Important

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

To delete the Word Data registry subkey, follow these steps:

1. Exit all Office programs.
2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
3. Locate the following registry subkey, as appropriate for the version of Word that you are using. Word version Registry Word 2016 or later HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word\Data Word 2013 HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Data Word 2010 HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Data Word 2007 HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data Word 2003 HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Data
4. Select Data, and then select Export on the File menu.
5. Name the file Wddata.reg, and then save the file to the desktop.
6. On the Edit menu, select Delete, and then select Yes.
7. Exit Registry Editor.
8. Start Word.

If Word starts and works correctly, you have resolved the problem (a damaged Word Data registry key). You may now have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Data registry subkey, and then try the next option.

Restore the original Word Data registry key

To restore the original Word Data registry subkey, follow these steps:

1. Exit all Office programs.
2. Double-click the Wddata.reg icon on the desktop.
3. Select Yes, and then select OK.

If restoring the Word Data registry subkey doesn't work, go to the next option.

Option 4: Delete the Word Options registry key

The Word Options registry key stores options that you can set in Word. These settings are divided into default and optional groups. Default settings are created during the program setup. Optional settings are not created during setup. You can change both the default and optional settings in Word.

To delete the Word Options registry key, follow these steps:

1. Exit all Office programs.
2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
3. Locate the following registry subkey, as appropriate for the version of Word that you are running. Word version Registry Word 2016 or later HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Word\Options Word 2013 HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Options Word 2010 HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Options Word 2007 HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Options Word 2003 HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Options
4. Select Options, and then on the File menu select Export.
5. Name the file Wddata.reg, and then save the file to the desktop.
6. On the Edit menu, select Delete, and then select Yes.
7. Exit Registry Editor.
8. Start Word.

If Word starts and works correctly, you have resolved the problem (a damaged Word Options registry key). You may now have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Options registry subkey, and then try the next option.

To restore the original Word Options registry subkey

To restore the original Word Options registry key, follow these steps:

1. Exit all Office programs.
2. Double-click the Wdoptn.reg icon on the desktop.
3. Select Yes, and then select OK.

Option 5: Replace the Normal.dot or Normal.dotm global template file

You can prevent formatting, AutoText, and macros that are stored in the global template file from affecting the behavior of Word and any documents that you open. To do this, replace the global template file.

Important

This Option includes renaming the global template file so that Word does not find it as expected when it restarts. This forces Word to re-create the global template file. By doing this, you save the original file in case you have to restore it. Be aware that when you rename the global template file, several settings are reset to their default values, including custom styles, custom toolbars, macros, and AutoText entries. Therefore, we strongly recommend that you save the global template file and do not delete it.

Additionally, in certain situations, you may have more than one global template file. For example, this occurs if multiple versions of Word are running on the same computer, or if several workstation installations exist on the same computer. In these situations, make sure that you rename each global template file so that it clearly reflects the appropriate Word installation.

To rename the global template file, follow these steps:

1. Exit all Office programs.
2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:

   Word 2007 or later

   ren %userprofile%\AppData\Roaming\Microsoft\Templates\Normal.dotm OldNormal.dotm

   Word 2003

   ren %userprofile%\AppData\Roaming\Microsoft\Templates\Normal.dot OldNormal.dot

4. At the command prompt, type exit, and then press Enter.
5. Start Word.

If Word starts correctly, you have resolved the problem (a damaged global template file). You may have to change several settings to restore your favorite options.

Note

The old global template file may contain customizations that can't be easily re-created. These customizations may include styles, macros, and AutoText entries. In this case, you may be able to copy the customizations from the old global template file to the new global template file by using the Organizer.

For more information about how to use the Organizer to copy macros and styles, press F1 in Word to open Microsoft Word Help, type rename macros in the Search box, and then select Search to view the topic.

If the problem is not resolved, restore the original global template file (see below), and then go to the next option.

Restore the original global template file

To restore the original global template file, follow these steps:

1. Exit all Office programs.
2. Type cmd in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
3. At the command prompt, type the following command, as appropriate for the version of Word that you are running, and then press Enter:

   Word 2007 or later

   ren %userprofile%\AppData\Roaming\Microsoft\Templates\OldNormal.dotm Normal.dotm

   Word 2003

   ren %userprofile%\AppData\Roaming\Microsoft\Templates\OldNormal.dot Normal.dot

4. Type exit, and then press Enter.
5. Start Word.

Option 6: Disable the Startup folder add-ins

When you start Word, Word automatically loads templates and add-ins that are located in the Startup folders. Conflicts or problems that affect an add-in can cause problems in Word. To determine whether an item in a Startup folder is causing the problem, temporarily disable the registry setting that points to these add-ins.

To do this, follow these steps:

1. Exit all Office programs.
2. Start Windows Explorer. Type windows ex in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
3. Type the following command in the address bar, as appropriate for the version of Word that you're running and its installation type, and then press Enter: Word version Installation type Path Word 2016 or later 64-bit C2R installation: %programfiles%\Microsoft Office\root\office16\Startup\ 32-bit C2R installation: %programfiles% (x86)\Microsoft Office\root\office16\Startup\ 64-bit MSI installation: %programfiles%\Microsoft Office\office16\Startup| 32-bit MSI installation: %programfiles% (x86)\Microsoft Office\office16\Startup\ Word 2013 64-bit C2R installation: %programfiles%\Microsoft Office\root\office15\Startup\ 32-bit C2R installation: %programfiles% (x86)\Microsoft Office\root\office15\Startup\ 64-bit MSI installation: %programfiles%\Microsoft Office\office15\Startup\ 32-bit MSI installation: %programfiles% (x86)\Microsoft Office\office15\Startup\ Word 2010 %programfiles%\Microsoft Office\Office14\Startup\ Word 2007 %programfiles%\Microsoft Office\Office12\Startup\ Word 2003 %programfiles%\Microsoft\Office\Office11\Startup\
4. Right-click one of the files in the folder, and then select Rename.
5. After the file name, type .old, and then press Enter. Important Make a note of the original file name so that you can restore the file, if it becomes necessary.
6. Start Word.
7. If you can no longer reproduce the problem, you have found the specific add-in that causes the problem. If you must have the features that the add-in provides, contact the vendor of the add-in for an update. If the problem is not resolved, rename the add-in by using its original name, and then repeat steps 3 through 6 for each file in the Startup folder.
8. If you can still reproduce the problem, type the following path in the address bar of Windows Explorer, and then select OK. For Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista %userprofile%\AppData\Roaming\Microsoft\Word\Startup For Windows XP %userprofile%\Application Data\Microsoft\Word\Startup
9. Repeat steps 3 through 6 for each file in this Startup folder.

If the problem is not resolved after you disable the Startup folder add-ins, go to the next option.

You can install COM add-ins to any location. Programs that interact with Word install COM add-ins. To determine whether a COM add-in is causing the problem, temporarily disable the COM add-ins by deleting the registry keys for the COM add-ins.

To delete the COM add-ins registry keys, follow these steps:

1. Exit all Office programs.
2. Type regedit in the Search box (in Windows 10, Windows 8.1, or Windows 8) or in the Start Search box on the Start menu (in earlier versions of Windows), and then press Enter.
3. Locate the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins
4. Select Addins, and then select File > Export.
5. Name the file WdaddinHKCU.reg, and then save the file to the desktop.
6. On the Edit menu, select Delete, and then select Yes.
7. Locate the following registry subkey: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Word\Addins
8. Select Addins, and select File > Export.
9. Name the file WdaddinHKLM.reg, and then save the file to the desktop.
10. On the Edit menu, select Delete, and then select Yes.
11. Exit Registry Editor.
12. Start Word.

If the problem is resolved, you have determined that a COM add-in program is causing the problem. Next, you must determine which COM add-in program is causing the problem.

Determine which COM add-in program is causing the problem

To determine the problematic COM add-in program, follow these steps:

1. Exit all Office programs.
2. Double-click the Wdaddin.reg icon on your desktop.
3. Select Yes, and then select OK.
4. Use one of the following procedures, as appropriate for the version of Word that you are running.

   Word 2010 or later

   1. On the File menu, select Options.
   2. Select Add-Ins.
   3. In the Manage list, select COM Add-Ins, and then select Go. Note If an add-in is listed in the COM Add-Ins dialog box, clear the add-in check box. If more than one add-in is listed, clear only one add-in check box at a time. This procedure helps you determine which add-in is causing the problem.
   4. Select OK to close the COM Add-Ins dialog box.
   5. On the File menu, select Exit. Word 2007
   6. Select the Microsoft Office button, and then select Word options.
   7. Select Add-ins.
   8. In the Manage list, select COM Add-ins, and then select Go. If an add-in is listed in the COM Add-Ins dialog box, clear the add-in check box. If more than one add-in is listed, clear only one add-in check box at a time. This procedure helps you determine which add-in is causing the problem.
   9. select OK to close the COM Add-Ins dialog box.
   10. select the Microsoft Office Button, and then select Exit Word.
   11. On the File menu, select Exit.
5. Start Word.
6. If the problem is resolved when you start Word, you have determined which COM add-in is causing the problem. If you must have the features that the add-in provides, you must determine which add-in includes those features so that you can contact the vendor for an update.
7. If the problem is not resolved when you start Word, repeat steps 4 and 5 for each COM add-in that's listed until you determine which add-in is causing the problem.

To restore the COM add-ins, repeat step 4, but select the check box for each COM add-in that you want to restore.

Option 8: Change the default printer

To change the default printer, follow these steps:

1. Exit all Office programs.
2. Select the Start button and then Settings.
3. Go to Devices, and then select Printers & scanners.
4. Right-click Microsoft XPS Document Writer, and then select Set as default printer.
5. Start Word.

If the problem is resolved after you start Word, you have determined that the printer is causing the problem. If this is the case, contact the vendor to see whether there is an update for the printer driver.